Starter template — not legal advice
The refund window and conditions below are placeholders, not confirmed policy. Decide your actual terms internally, then update this page and the [bracketed] fields to match — and have someone review it against India's consumer-protection requirements if you're billing Indian customers.
Free trial
Zotaro includes a 7-day free trial. No charge occurs until the trial ends and you've actively chosen to continue on a paid plan.
Monthly and annual subscriptions
[Define your refund window here — e.g., "Monthly subscriptions are non-refundable once a billing period begins, but you can cancel anytime to stop future charges." or "Refunds are available within [X] days of a charge if you've used fewer than [Y] conversations."] Cancel anytime from your dashboard; cancellation takes effect at the end of your current billing period unless stated otherwise.
Unlimited conversations
Conversations are unlimited on every billing cycle, so there's no usage-based overage charge to dispute or refund.
How to request a refund
Email [email protected] with your account details and the reason for your request. [State your typical processing time, e.g., "Refunds, when approved, are processed within 5–10 business days to your original payment method."]
Plan changes
Downgrading or upgrading takes effect at your next billing date; [state whether you prorate mid-cycle changes].